Important read carefully rev 2.0, December 2012
1. Website & Services
1.1 Content of Website
All Content included on or comprising the OSS-SOLUTIONS.com web site - including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material ("Content") is protected by copyright, trademark, patent, or other proprietary rights; these rights are valid and protected in all forms, media, and technologies existing now or developed in the future. All Content is copyrighted as a collective work under U.S. and international copyright laws. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, or transmit; participate in the transfer or sale, lease or rental of; or create derivative works from or in any way exploit any of the Content, in whole or in part. Logos and other trademarks on the site are the property of their respective owners and are owned by, licensed to, or, where required, used with permission by OSS-SOLUTIONS and may not be reproduced, copied, or manipulated in any manner without the express written approval of the trademark owner. By using the OSS-SOLUTIONS.com web site, you agree that all information, materials, suggestions, ideas, or comments (including testimonials) you send to OSS-SOLUTIONS or any third party using the OSS-SOLUTIONS.com web site are non-confidential. By submitting solicited or unsolicited information using the OSS-SOLUTIONS.com web site, you grant OSS-SOLUTIONS an irrevocable and unrestricted license to use, modify, reproduce, transmit, display, and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever to the extent permitted by law.
1.2 Downloading of content from website
You may not download Content displayed on the OSS-SOLUTIONS.com web site for commercial or noncommercial use, You may provide links to the content of the OSS-SOLUTIONS.com website with a summary not exceeding 100 words.
1.3 Third-party links and content
The OSS-SOLUTIONS.com web site contains links to other sites operated by third parties, including but not limited to third-party sites that display the OSS-SOLUTIONS trademarks. These links are available for your convenience and are intended only to enable access to these third-party sites and for no other purpose. OSS-SOLUTIONS does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability, or any other representation about any third-party site or its Content. A link to a third-party site on the OSS-SOLUTIONS.com web site does not constitute sponsorship, endorsement, approval, or responsibility. OSS-SOLUTIONS makes no representation or warranty as to any products or services offered on any third-party site Conditions of use and privacy policies for third-party sites may differ substantially from the legal notices that apply to your use of the OSS-SOLUTIONS.com web site. Please review the conditions of use for all third-party sites for more information about the terms and conditions that apply to them.
1.4 Security of website
The OSS-SOLUTIONS.com website may only be used for lawful purposes. Activities including-but not limited to-tampering with the site, misrepresenting the identity of a user, using buying agents, or conducting fraudulent activities on the site are prohibited. Users are prohibited from violating or attempting to violate OSS-SOLUTIONS.com web site security, including, without limitation, (a) accessing data not intended for such user; (b) using the web site for unintended purposes or trying to change the site's behavior; (c) attempting to probe, scan, or test system or network vulnerability or breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host, or network, including, without limitation, submitting a virus to the site, overloading, "flooding," "spamming," "mail bombing," or "crashing"; (f) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting; or (g) forging communications on behalf of the web site (i.e., impersonating the OSS-SOLUTIONS web site) or to the web site (i.e., impersonating a legitimate user). Sending unsolicited and unauthorized eMail on behalf of OSS-SOLUTIONS, including promotions and/or advertising of products or services, is expressly prohibited. System or network security violations may result in civil or criminal liability. You agree not to use any device, software, routine, or data to interfere or attempt to interfere with the proper working of the OSS-SOLUTIONS web site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the OSS-SOLUTIONS.com web site other than the search engine and search agents provided by OSS-SOLUTIONS or generally publicly available browsers.
1.5 Subscription Services
OSS-SOLUTIONS offers multiple subscription services, which entitles you to access our technical support agents 24/7 for the duration of the contract. On your purchase of service you are entitled to support for the number of devices for which support has been purchased, with each device you are entitled to support for two peripherals. Peripherals include printer, fax machine, digital camera, smart phones, wireless router, network switch, and gaming console. Unless otherwise communicated to you no additional peripherals would be supported in your contract. In this duration you are free to call our technicians any number of time for technical issues with your computers / peripherals included in the plan.
1.6 Incident Services
OSS-SOLUTIONS offers incident based services, which entitles you to access our technical support agents 24/7 for the number of incidents specified in the contract. An incident is calculated as an occurrence of defect that is reported by you. On your purchase of service you are entitled to support for any number of devices for which support has been purchased, with each device you are entitled to support for two peripherals. Peripherals include printer, fax machine, digital camera, smart phones, wireless router, network switch, and gaming console. Unless otherwise communicated to you no additional peripherals would be supported in your contract. In this duration you are free to call our technicians any number of time for technical issues with your computers / peripherals included in the plan.
1.7 Mode of Support
Support for your technical issues would be provided through online remote sessions conducted by our technical support associates. They will seek your consent for establishing the connection and taking control of your machines. You agree that the remote session may be monitored or recorded during the session. OSS-SOLUTIONS is not responsible for any data loss during the session which may arise due to malfunctioning of your computer, peripherals or the network. In case your computer is not able to connect to internet or our support center we would be providing you with instructions on fixing your computer orally. You agree that you would follow the instructions provided by our technical support associates and work with the associate till he is able to establish a network connectivity. At no time we would provide a in house visit to rectify or repair your computer.
1.8 Software Covered
Only popular software that are used by a user in daily work is covered under the technical support service, this includes specific Windows Operating Systems manufactured by Microsoft such as Microsoft Windows 7, Microsoft Windows Vista, Microsoft Windows XP, Microsoft Windows 2000, various versions of Microsoft Office such as 2010, 2007, 2003, XP, 2000, Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft Power Point is covered. Some e-mail clients including Microsoft Outlook Express, Microsoft Live Mail, Eudora, Thunderbird are covered under this agreement. Some Anti-Virus programs such as McAfee, Norton Ant-Virus, Kapersky and AVG are covered. Web browsing Internet Explorer, Mozilla and Chrome are covered under the agreement All other software is covered under best effort basis unless confirmed to you separately. We provide no warranties for any software and same shall be covered by their respective manufacturers and you agree to comply with their EULA.
1.9 Hardware and Peripherals
You agree that no hardware issues with your computer, device or peripherals is covered under this agreement. If any hardware issue is reported it would be your responsibility to get the same rectified at your expense. OSS-SOLUTIONS does not provide any express or other warranties for any hardware issues in your computer or peripherals
1.10 Virus & Data Loss
You agree to indemnify OSS-SOLUTIONS for any data loss arising due to presence of virus or malware in your computer. OSS-SOLUTIONS technical associate would make all efforts to remove virus, malware, Trojans, adware and other malafide applications from your computer. However the data loss, theft caused by such software is outside the purview of this agreement and OSS-SOLUTIONS would not be responsible for any such occurrences. In case your machine has been corrupted because of malfunctioning of operating system, software applications and or any other reason and needs to be formatted, you agree to indemnify OSS-SOLUTIONS against any data loss that may occur in their period. Taking data backup of the machine would be your sole responsibility. OSS-SOLUTIONS would not be responsible for any data loss that may occur during such an operation.
1.11 Resolution Time
You agree that the subscription service that you purchase promises to solve your technical issues within the stipulated time. However some of the issues maybe because of manufacturing defects in your hardware and or software and or your network service provider which prevents speedy resolution of your problem. This may cause delays in resolutions and permanent solution may not be possible for a very long period. OSS-SOLUTIONS would make every effort to contact respective manufacturer to seek resolution to pending issues, however the time frame for resolution of these issues is not defined. OSS-SOLUTIONS cannot be held responsible if your technical issue is deemed to occur due to manufacturing defects in your hardware and or software or network service provider.
1.12 Notices from OSS-SOLUTIONS.
OSS-SOLUTIONS may provide you notice under this Agreement either by written document, email, voice mail or by publishing the information on the OSS-SOLUTIONS.com website.
"Services" shall not include the following:
any item or activity not covered by the terms of a Plan Order; service beyond the duration limitations identified in your Plan Order; problem diagnosis and support that may not be completed because of a problem with your computer or other equipment, or their configuration that is beyond our control; Software, including the operating system and software added to the registered hardware products which are out of scope for the Service Plan; Problems that may and do result from: External causes such as accident, abuse, misuse, or problems with electrical power; Usage that is not in accordance with product instructions provided by manufacture; Failure to follow the product instructions provided by manufacture or failure to perform preventive maintenance; or Problems caused by using accessories, parts, or components not compatible with the product. Non Compliance with the OSS-SOLUTIONS technician instructions for resolving the query.
2. Cancellation and Refund of Services
Money Back Guarantee within 21 days:
You are entitled to receive full money back in case we are unable to solve even one your computer / peripherals related issues to your satisfaction, or not solved within the time frame promised to you. If we resolved even a single issue, You are not entitled for full refund. You must apply for this refund within 90 days of purchase of your plan. In order to avail the Money Back Guarantee, you are required to send an email to billing@OSS-SOLUTIONS.com stating your name, details of the plan and the reason for seeking a refund. We would revert to you within 3 working days on details of your refund.
You will receive refund or partial refund or any credits for any charges already billed to your account in proportion to the amount of time left in your subscription period. The time left in your account would be calculated to the nearest month left in your service period. For example if you have a 1 year subscription and you chose to cancel the subscription in the third month of service you would receive a refund for the nine months left in your service. A minimum of $49 would be deducted from each PC per year of subscription at the time of cancellation. So, if your subscription is for 2 years, the minimum deduction would be $98. There would be no refunds in case of incident based support if at least one of your issues has been successfully resolved.
3. OSS-SOLUTIONS's right to terminate or modify services.
OSS-SOLUTIONS may modify the terms of this Agreement or the Services, including but not limited to the price, content or nature of the Services, upon notice to you. Your continued use of the Services constitutes your agreement to those modified terms of this Agreement and you acknowledge that OSS-SOLUTIONS would not agree to provide the Services without that assent. In the event OSS-SOLUTIONS modifies the Agreement or the Services, you may terminate the Services as provided in Section 2, above. OSS-SOLUTIONS may terminate this Agreement and any Services at any time upon notice to you, provided that you will be entitled to receive the Services for any period for which you have already paid, or a pro-rata refund at OSS-SOLUTIONS's sole discretion. This Agreement will automatically terminate if you fail to comply with any term. No notice shall be required from OSS-SOLUTIONS to effect such termination. Upon any termination of this Agreement (whether by you or OSS-SOLUTIONS), you shall immediately discontinue use of the Services.
4. Services use restrictions.
4.1 Compliance with Laws.
You agree that you shall only use the Services in a manner that complies with all applicable laws in the jurisdictions in which you use the Services, including, but not limited to, applicable restrictions concerning copyright and other intellectual property rights and restrictions. OSS-SOLUTIONS may provide you with guidelines regarding compliance with applicable regulation(s); however, you are solely responsible for ensuring that your use of the Services is in compliance with such regulations. You may only use the Services for your own use.
4.2 Fair Use.
You agree that you will NOT use the Services in ways that violate laws, infringe the rights of others, or interfere with the users, services, or equipment of the Services. You agree and represent that you are purchasing the Services and/or the equipment for your own internal use only, and shall not resell, transfer or make a charge for the Services or the equipment without the advance express written permission of OSS-SOLUTIONS. You agree that you shall use the service for only the number of devices earmarked for service under this agreement.
5. Personal information and privacy.
6. Email Notification.
To let you know what new Services are available from time to time, OSS-SOLUTIONS may send you and your employees emails describing the latest Services, how to access the Services and changes to the Services. You agree that as a Service subscriber, OSS-SOLUTIONS may send you such emails to the addresses you provide. Because these emails are necessary for you to receive the Services, you will receive these emails even if you have opted out of receiving other email from OSS-SOLUTIONS. If you do not want to receive these emails, you may cancel the Service at any time as provided in this Agreement.
7. Disclaimer of warranty & limitation of liability.
THE SERVICES ARE PROVIDED AS-IS WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OSS-SOLUTIONS FURTHER DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. YOU ASSUME THE ENTIRE RISK ARISING OUT OF THE USE OF THE SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OSS-SOLUTIONS OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, COMPUTER FAILURE, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF THIS AGREEMENT OR THE USE OF OR INABILITY TO USE THE SERVICES EVEN IF OSS-SOLUTIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH OSS-SOLUTIONS RELATED TO THIS AGREEMENT OR THE SERVICES/CONTENT SHALL BE CANCELLATION OF THE SERVICES. IN THE EVENT A COURT AWARDS DIRECT DAMAGES DESPITE THE FOREGOING, SUCH DAMAGES SHALL NOT EXCEED THE LESSER OF $250.00 OR THE AMOUNT YOU PAID TO OSS-SOLUTIONS. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. OSS-SOLUTIONS DOES NOT ENDORSE, WARRANT OR GUARANTEE ANY CONTENT PROVIDED BY OR THROUGH OSS-SOLUTIONS. THIS SERVICE DOES NOT INCLUDE ANY WARRANTIES IMPLIED OR EXPRESS FOR ANY DEVICE THAT IS UNDER COVERED UNDER THE TECHNICAL SUPPORT SUBSCRIPTION SERVICES PROVIDED BY OSS-SOLUTIONS.
You agree to hold harmless, indemnify and defend OSS-SOLUTIONS, its officers, directors and employees, from and against any losses, damages, fines and expenses (including attorneys' fees and costs) arising out of or relating to any claim that you have violated any term of this Agreement, including, without limitation, the requirements set forth in Section 4.1 of this Agreement.
9. No assignment
This Agreement is personal to you (or the company which you represent), and may not be assigned without OSS-SOLUTIONS's express written consent. If you are agreeing on behalf of a company, you represent that you are authorized to bind the company under this Agreement.
10. Other important provisions.
10.1 Dispute Resolution.
Purpose: If you have a Dispute (as defined below) with OSS-SOLUTIONS that cannot be resolved through an informal dispute resolution with OSS-SOLUTIONS, you or OSS-SOLUTIONS may elect to arbitrate that Dispute in accordance with the terms of this Dispute Resolution provision rather than litigate the Dispute in court. Arbitration means you will have a fair hearing before a neutral arbitrator instead of in a court by a judge or jury. Definitions: The term "Dispute" means any dispute, claim, or controversy between you and OSS-SOLUTIONS regarding any aspect of your relationship with OSS-SOLUTIONS, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, negligence, or any other intentional tort), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Dispute Resolution provision (with the exception of the enforceability of the class action waiver clause provided in this paragraph). "Dispute" is to be given the broadest possible meaning that will be enforced. As used in this Dispute Resolution provision, "OSS-SOLUTIONS" means OSS-SOLUTIONS Inc., and its parents, subsidiaries and affiliated companies and each of their respective officers, directors, employees and agents. Initiation of Arbitration Proceeding/Selection of Arbitrator: If you or OSS-SOLUTIONS elect to resolve your Dispute through arbitration pursuant to this Dispute Resolution provision, the party initiating the arbitration proceeding may initiate the arbitration proceeding with American Arbitration Association ("AAA"), Case Filling Toll free 1-800-778-7879 FREE, www.adr.org under the Commercial Arbitration Rules of the AAA. Arbitration Procedures: Because the Service(s) provided to you by OSS-SOLUTIONS concerns interstate commerce, the Federal Arbitration Act ("FAA"), not state arbitration law, shall govern the arbitrability of all Disputes. However, applicable federal law or the law of the state where you receive the service from OSS-SOLUTIONS may apply to and govern the substance of any Disputes. Any state statutes pertaining to arbitration shall not be applicable under this Dispute Resolution provision If there is a conflict between this Dispute Resolution provision and the rules of the arbitration organization chosen, this Dispute Resolution provision shall govern. If the arbitration organization that you select will not enforce this Dispute Resolution provision as written, it cannot serve as the arbitration organization to resolve your dispute with OSS-SOLUTIONS. If this situation arises, the parties shall agree on a substitute arbitration organization. If the parties are unable to agree, the parties shall mutually petition a court of appropriate jurisdiction to appoint an arbitration organization that will enforce this Dispute Resolution provision as written. If there is a conflict between this Dispute Resolution provision and the rest of this Agreement, this Dispute Resolution provision shall govern. A single arbitrator will resolve the Dispute. You should know that participating in arbitration may result in limited discovery depending on the rules of the arbitration organization that is chosen to resolve the Dispute. The arbitrator will honor claims of privilege recognized by law and will take reasonable steps to protect customer account information and other confidential or proprietary information. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party. An award rendered by the arbitrator may be entered in any court having jurisdiction over the parties for purposes of enforcement. If an award granted by the arbitrator exceeds $75,000, either party can appeal that award to a three-arbitrator panel administered by the same arbitration organization by a written notice of appeal filed within thirty (30) days from the date of entry of the written arbitration award. The members of the three-arbitrator panel will be selected according to the rules of the arbitration organization. The arbitration organization will then notify the other party that the award has been appealed. The three-arbitrator panel will issue its decision within one hundred and twenty (120) days of the date of the appealing party's notice of appeal. The decision of the three-arbitrator panel shall be final and binding, except for any appellate right which exists under the FAA. Restrictions: YOU MUST CONTACT US WITHIN THREE (3) MONTHS OF THE DATE OF THE OCCURRENCE OF THE EVENT OR FACTS GIVING RISE TO A DISPUTE, OR YOU WAIVE THE RIGHT TO PURSUE ANY CLAIM BASED UPON SUCH EVENT, FACTS, OR DISPUTE. ALL PARTIES TO THE ARBITRATION MUST BE INDIVIDUALLY NAMED. THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED ON A CLASS ACTION OR CONSOLIDATED BASIS OR ON BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL), OTHER SUBSCRIBERS, OR OTHER PERSONS SIMILARLY SITUATED UNLESS THE STATUTE UNDER WHICH YOU ARE SUING PROVIDES OTHERWISE. ALL PARTIES WAIVE ANY CLAIM TO INDIRECT, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR MULTIPLIED DAMAGES ARISING FROM OR OUT OF ANY DISPUTE WITH OSS-SOLUTIONS UNLESS THE STATUTE UNDER WHICH THEY ARE SUING PROVIDES OTHERWISE. Location of Arbitration: The arbitration will take place in the city Herndon of state Norther Virginia. Payment of Arbitration Fees and Costs. THE PARTY INITIATING THE ARBITRATION WILL ADVANCE ALL ARBITRATION FILING FEES AND ARBITRATOR'S COSTS AND EXPENSES. EACH PARTY IS RESPONSIBLE FOR ALL ADDITIONAL COSTS SUCH PARTY INCURS IN THE ARBITRATION, INCLUDING, BUT NOT LIMITED TO, ATTORNEYS' OR EXPERT WITNESSES. IF THE ARBITRATION PROCEEDING IS DECIDED IN FAVOR OF THE PARTY INITIATING THE ARBITRATION, THE OTHER PARTY SHALL REIMBURSE THE FEES AND COSTS ADVANCED ONLY UP TO THE EXTENT AWARDABLE IN A JUDICIAL PROCEEDING. IF THE ARBITRATION PROCEEDING IS NOT DETERMINED IN FAVOR OF THE PARTY INITIATING THE ARBITRATION, THE OTHER PARTY SHALL NOT BE REQUIRED TO REIMBURSE THE OTHER FOR ANY OF THE FEES AND COSTS ADVANCED BY OSS-SOLUTIONS. IF A PARTY ELECTS TO APPEAL AN AWARD TO A THREE-ARBITRATOR PANEL, THE PREVAILING PARTY IN THE APPEAL SHALL BE ENTITLED TO RECOVER ALL REASONABLE ATTORNEYS' FEES AND COSTS INCURRED IN THAT APPEAL. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS ARBITRATION PROVISION, OSS-SOLUTIONS WILL PAY ALL FEES AND COSTS THAT IT IS REQUIRED BY LAW TO PAY. Severability: If any clause within this Dispute Resolution provision (other than the class action waiver clause identified above) is found to be illegal or unenforceable, that clause will be severed from this Dispute Resolution provision, and the remainder of this Dispute Resolution provision will be given full force and effect. If the class action waiver clause is found to be illegal or unenforceable, the entire Dispute Resolution provision will be unenforceable, and the dispute will be decided by a court. In the event this entire Dispute Resolution provision is determined to be illegal or unenforceable for any reason, or if a claim is brought in a Dispute that is found by a court to be excluded from the scope of this Dispute Resolution provision, you and OSS-SOLUTIONS have each agreed to waive, to the fullest extent allowed by law, any trial by jury. Exclusions from Arbitration: YOU AND OSS-SOLUTIONS AGREE THAT THE FOLLOWING WILL NOT BE SUBJECT TO ARBITRATION: (1) ANY DISPUTE OVER THE VALIDITY OF ANY PARTY'S INTELLECTUAL PROPERTY RIGHTS; AND (2) ANY DISPUTE RELATED TO OR ARISING FROM ALLEGATIONS ASSOCIATED WITH UNAUTHORIZED USE OR RECEIPT OF A SERVICE. Continuation: This Dispute Resolution provision shall survive the termination of your customer relationship with OSS-SOLUTIONS. SPECIAL NOTE REGARDING ARBITRATION FOR CALIFORNIA AND/OR WASHINGTON STATE CUSTOMERS:
10.2 Complete Agreement.
This Agreement shall constitute the complete and exclusive agreement between us, notwithstanding any variance with any purchase order or other written instrument submitted by you, whether formally rejected by OSS-SOLUTIONS or not. The acceptance of any purchase order is expressly made conditional on your consent to the terms set forth herein and any additional terms in your purchase order or similar document shall be null and void. The terms and conditions contained in this Agreement may not be modified by you except in a writing duly signed by you and an authorized representative of OSS-SOLUTIONS. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable, and such decision shall not affect the enforceability of such provision under other circumstances, or of the remaining provisions hereof under all circumstances. This Agreement will not be governed by the United Nations Convention of Contracts for the International Sale of Goods, the application of which is hereby expressly excluded. OSS-SOLUTIONS is not liable for editorial, pictorial, or typographical errors in this communication.
You may be required to purchase telecom equipment in order to utilize the Services. Procuring and maintaining that equipment is your sole responsibility. OSS-SOLUTIONS may, at your request, facilitate the provision of equipment from a third party supplier or resell certain equipment. While we suggest and resell some equipment brands and facilitate your purchase of some equipment as an accommodation, the original equipment manufacturer and not OSS-SOLUTIONS shall be responsible for any equipment defects, if applicable. OSS-SOLUTIONS will pass through all original equipment manufacturer warranties for the equipment to you. OSS-SOLUTIONS shall have no liability to you of any nature regarding such equipment. Please check the equipment provider's website for warranty, return rules and other terms and conditions applicable to such third party equipment supplier. Equipment may not be returned to OSS-SOLUTIONS for any reason. ALL EQUIPMENT SALES ARE FINAL. Equipment may be returned to the manufacturer solely in the event of a defect which arises within the applicable warranty period, provided you comply with the terms of this Section and the manufacturer's Return Materials Authorization ("RMA") policy. Prior to returning the equipment, you must contact OSS-SOLUTIONS so that OSS-SOLUTIONS may determine whether a defect exists and to receive an RMA number, which is required along with the return. You must ship the equipment to the manufacturer at the address provided by OSS-SOLUTIONS in accordance with all RMA procedures. You have 10 days after receipt of an RMA to ship the equipment back to the manufacturer at the address we provide. You must pay all shipping fees. Once the manufacturer has received the equipment, the original equipment manufacturer will deal with the equipment under its applicable warranty policy.
11. Service outage.
11.1 Power Failure or Disruption.
You acknowledge and understand that the does not function in the event of a power failure or disruption. Should there be an interruption in the power supply, the Service and will not function until power is restored.
11.2 Broadband Service / ISP Outage or Termination / Suspension or Termination by OSS-SOLUTIONS.
You acknowledge and understand that service outages or suspension or termination of service by your broadband provider and/or ISP or by OSS-SOLUTIONS will prevent ALL Service.
11.3 Other Service Outages.
You acknowledge and understand that if there is a service outage for ANY reason, such outage will prevent ALL Service, including 911 dialing. Such outages may occur for a variety of reasons, including, but not limited to those reasons described elsewhere in this Agreement.
11.4 Force Majeure.
OSS-SOLUTIONS is not responsible or liable to you for its failure to perform any of its obligations contributed to by causes or circumstances beyond its reasonable control including, without limitation, Internet outages, communications and cable outages, failure of third party services or products that interface or interact with the Services, labor strikes, lockouts, supply shortages, earthquake, fire, flood, war, act of God, criminal acts (e.g. computer hacking that circumvents reasonable security measures), bankruptcy of merchants or licensees, or any acts of governmental bodies or authorities.
12. Consent to use of electronic signatures and records.
As a convenience and courtesy to you, OSS-SOLUTIONS provides access to its Services online which may require you to enter into agreements or receive notices electronically. Accordingly, you acknowledge and agree that by clicking "I Agree" or "I Accept" anywhere on a OSS-SOLUTIONS.com website:
12.1. You agree to conduct electronically the particular transaction into which you thereby enter including, without limitation, entering into this Agreement;
12.2. You have read and understand the electronic copy of electronic contracts, notices and records, including, without limitation, this Agreement, and any policies and any amendments hereto or thereto;
12.3. You agree to, and intend to be bound by, the terms of the particular transaction into which you thereby enter;
12.4. You are capable of printing or storing a copy of electronic records of transactions into which you enter including, without limitation, this Agreement and any amendments hereto; and,
12.5. You agree to receive electronically information about the Services and other electronic records into which you thereby enter including, without limitation, this Agreement.
Limitation of liabilty
Notwithstanding anything to the contrary in no event shall OSS-SOLUTIONS be liable to you in excess of the amounts actually paid by you to OSS-SOLUTIONS under the Plan Order that is the subject of the dispute.
Limitation on actions Any cause of action by you must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred.
You are responsible for regularly reviewing the OSS-SOLUTIONS.com website to be notified of any amendments to the Terms and Conditions.
This Agreement and the rights and obligations of the parties under this Agreement and any disputes arising out of or in connection with this Agreement shall be governed in all respects by the laws of the United States of America without regard to conflicts of laws principles that would require the application of the laws of any other jurisdiction.