To focus on key features: outsourcing allows companies to hone their core offerings instead of company functions that are not directly related to their core processes. To expand their global presence: outsourcing companies can serve customers around the clock in multiple languages. In turn, these actions can increase the competitive advantage of the company and improve its interaction with the value chain. Ultimately, the company can get more customer satisfaction and profit. Why does IT Outsource its processes? companies choose outsourcing for many reasons. Reduced costs: outsourcing reduces the cost of domestic staff, especially staffing and training, and the workplace to house local staff.